Privacy
Privacy Policy
1. Who we are
This website is operated by First Class Cleaning Solutions Ltd (“we”, “us”, “our”), an exterior cleaning business serving domestic and commercial customers across Wales and the West of England. We are the data controller for personal information collected through this website.
Registered company name: First Class Cleaning Solutions Ltd. Company number: [to be confirmed]. Registered office: [to be confirmed].
Telephone: 07916 702033. Email: info@firstclasscleaningsolutionsltd.co.uk
2. What information we collect
When you contact us or use our enquiry form, we may collect:
- your name, email address and telephone number;
- your town or postcode and property type (domestic, commercial or other);
- the service you are interested in and the details you give us about the work;
- your preferred contact method;
- any photographs of your property that you choose to upload.
We may also collect limited technical information (such as IP address, browser type and pages visited) through cookies or similar technologies.
3. How we use your information
- To respond to your enquiry and discuss your cleaning requirements.
- To provide a quote and arrange services you ask for.
- To keep appropriate business records.
- To keep our website secure and working properly.
We will not sell your personal information.
4. Our lawful bases
Under UK data protection law we rely on: (a) taking steps at your request before entering into a contract (answering your enquiry and providing a quote); (b) our legitimate interests in running and securing our business; (c) your consent where we ask for it (for example, optional cookies); and (d) legal obligations where they apply.
5. Who we share information with
We only share information where needed, for example with our website hosting provider, email and form-processing services, and professional advisers. These providers act on our instructions. [Client to list the actual providers used.] We may also disclose information where required by law.
6. How long we keep information
We keep enquiry information only for as long as needed for the purposes above, including any follow-up and our record-keeping needs. Retention period: [to be confirmed, e.g. 12 months from last contact unless you become a customer].
7. Security
We take reasonable steps to protect personal information, but no internet transmission is completely secure. Please avoid sending sensitive information through the website.
8. Your rights
You have the right to ask for access to your personal information, to have it corrected or deleted, to restrict or object to our use of it, to data portability where applicable, and to withdraw consent at any time where we rely on consent. To exercise these rights, contact us using the details above.
9. Complaints
If you are unhappy with how we use your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Third-party links
Our website may link to other websites. We are not responsible for their privacy practices.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.